As this customer scaled cross-border partnerships, the legacy CPV approach, involving manual checks, disparate tools, and inconsistent interpretations, couldn’t keep up.
They needed a single source of truth for EMV personalization rules, delivered as a cloud solution that their issuing partners could use independently, yet governed centrally by the scheme owner.
Their specific needs
- Remove human variability from test execution and results.
- Allow partners to run their own tests with full transparency.
- Enforce policy-driven governance and role-based access across regions and partner tiers.
- Enable multi-user, parallel testing to compress time-to-market.
- Push over-the-cloud updates so everyone validates against the latest mandate baselines.
What did we build?
A centralized, cloud CPV backbone powered by Tropo.
- Proprietary configuration libraries: The client’s EMV rules, profiles, and acceptance criteria were deployed directly into Tropo. So partners test against exact requirements, not interpretations.
- Automated test execution: Click-to-run test flows remove manual steps and ensure consistent, repeatable outcomes.
- Role-based access control: Fine-grained permissions by program, geography, or partner; admin, reviewer, tester roles; and secure segregation of data.
- Partner management dashboard: A unified console to onboard partners, define scopes, monitor progress, and manage credentials.
- Live observability: Project status, transaction-level logs, and pass/fail trails designed for internal audits and external reviews.
- Zero-touch updates: New rules, fixes, and features are automatically deployed with no local installations and no version drift.
How does it work?
Here is a step-by-step process.
Step 1:
Sign in, and role-based access determines visibility and privileges.
Step 2:
Tropo applies the client’s approved personalization rules and test packs.
Step 3:
Automated and parallel test executions with real-time status.
Step 4:
Detailed logs, evidence, and reports generated for submission and sign-off.
Benefits
- Multi-user, parallel testing, and automation compress CPV cycles.
- A single web platform replaces spreadsheets, email threads, and ad-hoc tools.
- Automated flows remove manual mistakes; uniform rules standardize results across partners and countries.
- Program leads get a single view of progress, exceptions, and audit-ready artifacts.
- Central policy enforcement with granular access controls keeps sensitive profiles protected while enabling growth.
What’s next?
The same platform is under pilot for the NIPL lab qualification. This would position Tropo as a lab-grade CPV standard to certify personalization partners.
This will extend the client’s vision: a single, governed process that scales from partner self-tests to formal certification workflows, with consistent evidence and outcomes.
